Terms and Conditions of Use of the Site
Through this website, the customer has the opportunity to purchase the product they want in our online store.
By completing the purchase documentation, the User agrees to be bound by the terms of the Agreement below. Please read the Agreement below carefully, including the Terms and Conditions of Use (hereinafter referred to as the “Terms and Conditions”), before placing an order for the Products. If you do not agree to these Terms of Service, do not use our website: https://skinum.ge/.
On the one hand, LLC "Skinum" (registered office number N402304225, address: Georgia, Tbilisi, Didube district, Davit Agmashenebeli Alley, N5, web address: https://skinum.ge/ , Tel.: +995 598780028) – hereinafter referred to as the “Company” and, on the other hand, the “User” agree to enter into this Agreement, on the basis of which the Products posted on the Company’s web platform will be sold and delivered to the User, and the User will pay the fee.
Personal information that the Company obtains from you or third parties through the Website is processed in accordance with the Privacy Policy set forth in this Agreement.
By agreeing to this Agreement, you also agree to the Company Privacy Policy And Return/Exchange Policy.
The Company has the right to unilaterally make changes to these terms and conditions at any time, by posting them on the same website, without further consent from the User.
1.1. Meaning of terms used in the Agreement:
1.1.1. User - a legal entity or individual who wishes to receive the services specified in this Agreement.
1.1.2. Parties - means the “Company” and its Customer
1.1.3. Operation - any operation performed by the User in connection with his/her personal account and/or services.
1.1.4 Website - “Company” website: https://skinum.ge/, through which the product is offered.
1.1.5. Agreement - means this Agreement, together with any other terms and conditions and its relevant annexes, which regulate the issues of the purchase of the Company's products/goods by the User, including those related to any content, features and services offered on the Website;
1.1.6. Universal identifiers - means all information that confirms the validity of a person: personal number, date of birth, mobile phone number, etc.
2.1. Confirms that it is a legal entity or an individual (18 years of age or older) established in accordance with the legislation of Georgia
2.2. Has read the terms and conditions of use of the website provided for in the agreement, and confirms that these terms are acceptable to him/her.
2.3. Has full authority to enter into and perform the obligations set forth in these Terms and Conditions or any other agreements and applications;
2.4. Accepts responsibility for the reliability and accuracy of the personal data provided. All data provided by him, as well as any documentation and information submitted for the conclusion of this Agreement and its subsequent performance, are/will be true and accurate.
2.5. His/her actions will not be aimed at defrauding the Company or any third party.
2.6. Does not participate in any illegal activity under the laws of any jurisdiction and when opening a personal account, and, throughout the entire period of validity of this Agreement, its activities are and will be in compliance with local and/or international legislation.
2.7. Will not commit any action that is contrary to Georgian and/or international legislation and this Agreement.
2.8. Will protect intellectual and copyright rights.
2.9. Will not copy or distribute information on the website in any way and for any purpose without prior agreement with the website administration.
2.10. Will not impersonate another user and/or use another user's personal data.
2.11. Will not take any actions that endanger the proper functioning of the website and/or service.
2.12. Will faithfully, fully and properly fulfill the obligations assumed under the Agreement and its annexes (if any);
2.13. I agree that after opening a personal account, until the termination of the agreement, the Company may search/verify and process any information specified by the User or related to him/her, including personal information and/or universal identifiers.
2.14. Immediately notify the Company in writing of any circumstance(s) that may conflict with its stated statements and/or result in a breach of the stated warranties;
2.15. The Company enters into the Agreement based on the representations, warranties and obligations set forth in these Terms and Conditions and considers them to be the terms of the Agreement. Accordingly, any breach of the representations, warranties and obligations set forth in this Article after the Agreement is concluded shall be sufficient grounds for the Company to unilaterally refuse to provide all or any of the Services set forth in the Agreement and Conditions.
2.2. Company:
2.2.1. Comply with the terms of use of the website as stipulated in the agreement.
2.2.2. Protects order and payment details and their confidentiality
2.2.3. Deliver the purchased product to the customer at the specified address in accordance with the terms of the contract.
2.2.4. Will not take any action that contradicts the legislation of Georgia and this Agreement.
3.1. The user can purchase products from the website with or without registration on this page.
3.2. Orders can be placed by any legal entity registered in accordance with Georgian legislation and/or any individual over the age of 18.
3.3. To place an online order, the user must accurately and completely fill in the relevant data in the appropriate fields of the website and agree to the terms and conditions of the order. If the user checks the "I agree" box, it is considered that he has read and agrees to the terms and conditions of the aforementioned agreement and its relevant annexes (if any).
3.4. In case of registration on the website, a personal page of the user will be created for the use of the order (hereinafter referred to as the “Personal Page”). To use the “Personal Page”, the customer will be given a “Username” and “Password”. The “Username” can be an e-mail, mobile number, authorization through Facebook or Google. Through the “Personal Page”, the user will be able to correct the “Password” and receive the services provided by this Agreement. The user has access to almost all of the data available about him on the “Company” website and all of the data that he personally entered during registration on the website. The user has the opportunity to change, correct, add, delete and cancel the information provided by him on the “Company” website at any time.
3.5. To place an order, the customer must select the desired product (indicate size, color, quantity, etc. if possible and/or mandatory), click the "Buy" button, select the required fields, and confirm the order by clicking the Confirm button.
3.6. After placing an order, the price of the item and the cost of transportation will be automatically transferred to the company.
3.7. If, in exceptional cases, the item is not delivered to the consumer within the period specified in the contract, the consumer must notify the performer thereof.
3.8. If no written communication regarding the non-delivery of the item was made on the website within the time specified in clause 3.7, the Contractor has the right not to consider a complaint regarding the loss of the product received late.
3.9. In the event of a refund by the Company, the refunded amount will be reflected in the user's card account recorded on the website.
3.10. For registration, the user specifies a first name, last name, e-mail address and password, which only he knows, and the system does not store it in an open form, but rather stores its hashed version, which is not accessible to anyone except the owner/user.
3.11. To complete the registration, the User must check the box indicating that he/she agrees to this Agreement and its relevant annexes (if any).
3.12. The agreement on the delivery of products is concluded between the customer and the company.
3.13. The Company reserves the right to periodically change the list of products available on the website and their prices. Changes to the list and prices will not apply to products already purchased.
The total price of the product, delivery service or other additional costs (if any) will be displayed on the website during the order process.
3.14. To see the total cost of the selected product(s), open the cart page.
3.15. To complete the purchase, the user fills in additional information on the purchase page: personal number (if necessary), mobile number, physical address, selects the desired delivery and payment methods and completes the purchase procedure.
3.16. If the user has additional questions, he/she contacts the support team.
3.17. The User assumes full responsibility for any actions taken with his/her account. In the event that a person accesses the User's account on behalf of and under the instructions of another person, it is assumed that he/she has sufficient authority to impose certain obligations on the User. The Company fully disclaims liability for any damage caused by a third party accessing the User's account.
3.18. You/the user are responsible for the access of other persons to your computer and your code, always use the "logout" function when leaving the computer unattended.
3.19. The User is obliged to change his/her password and immediately contact the Company's Customer Service Center if the User has reasonable suspicion that his/her personal account login information, password or other security access code(s) or means have been stolen, lost, misappropriated, used without authorization or otherwise misappropriated. Failure to comply with this obligation will jeopardize the security of the User's personal account and will also result in his/her liability for any loss/damage.
3.20. By opening a personal account, the user declares and guarantees that by opening a personal account, he does not violate any law or regulation. He is obliged to protect the interests of the company and compensate for all damages incurred as a result of the user's violation of the requirements set forth;
3.21. The User is obliged to ensure the accuracy and updating of the information in his personal account. The Company shall not be liable for any damage caused by the User's failure to fulfill this obligation. The Company is entitled to request the User to confirm the accuracy of the information or to provide documents or other evidence at any time.
4.1. The Company is authorized to unilaterally change the terms and conditions specified in this Agreement by publishing the same on its personal page or website. The Customer's subsequent request for the provision of services shall be deemed as his/her consent to the changed terms and conditions.
4.2. The User agrees to receive informational and promotional messages to the e-mail address provided by him/her; the User may refuse to receive such materials by sending an appropriate notification to the following e-mail address of the Company: info@skinum.ge;
4.3. The user authorizes the company to use his/her personal data or to disclose it to other persons involved in the service process or other persons provided for by law.
4.4. The Contractor has the right, at its discretion, to send any notification to the Customer via e-mail and/or short text message and/or on a personal page and/or in the form of a material document. Any notification sent in this manner has legal force.
4.5. The parties agree that any electronic document and/or electronic information/record has legal force if it is made through a website, personal page and/or the Customer's e-mail and/or short text message.
4.6. Placing an order on the website by the user means that the user is aware of the terms of this agreement and agrees to them.
5.1. Username – one of the parameters automatically determined by the centralized identification system, which is unique and required for authorization to receive remote services;
5.2. Password – one of the parameters required for authorization to receive centralized remote services, which the user determines upon registration in the centralized identification system, via the remote service channel(s) selected by the Company or another communication channel. The password is subject to subsequent update/change at the user's discretion.
5.3. Mobile phone number – the phone number to which the user receives one-time access codes and one-time passwords (if any) required for performing certain operations through the centralized remote service.
5.4. User's personal number / identification number;
5.5. For service improvement and/or security purposes, the Company may define additional or different user identifiers.
6.1. Users may leave comments, discuss products, share experiences, ideas, questions or other information with each other, provided that such action is not prohibited by law, is not defamatory, offensive, inflammatory, reflects the personal information or intellectual property of others, or otherwise causes harm to a third party in an unlawful manner, or contains a virus, political campaigning, advertising or any other form of 'spam'.
6.2. The user does not have the right to use another person's e-mail (or other) address and act on behalf of another person, and the Company has the right (but not the obligation) to prevent such action in case of the user's violation of any of the above rules (delete information published by him in violation of the rules, revoke the user's electronic key, etc.)
6.3. The author of the information published on the Company's website is responsible for compliance with the law. By publishing information, the person grants the Company the right to use the information at its discretion. At the same time, the author of the information is responsible for any damage caused to a third party by such publication.
7.1. After account registration and verification, the user undergoes authorization in order to use the website.
7.2. Authorization is performed using the user's name (login) and his/her chosen password (password).
8.1. The user navigates to the home page of the website, from where he can access various information through the navigation buttons.
8.2. Using the navigation buttons, the user selects the desired product category, after which he is given the opportunity to filter the data according to the desired price category, product characteristics and/or other offered data.
8.3. The user selects and places the desired product in their cart by clicking the "Confirm" button.
8.4. After placing the product in the cart, the user must proceed to the payment page, where the cost of the product may be added to the cost of various services (if any).
8.5. The User will be able to receive products purchased through the Company Platform according to the rules of the predetermined delivery service.
8.6. The item selected by the User through the Company Platform is considered purchased and the User will be granted ownership of the item after the User makes the payment and the item is delivered by the Company to the User or a person designated by the User at the delivery location specified by the User.
8.7. The Company has the right, unilaterally, at its discretion, to cancel a transaction made by the User.
8.8. If the Company cancels a transaction made by the User, the Company is obliged to refund the User, to the same account and in the same amount, the amount that the User paid before the Company canceled the transaction.
8.9. The User makes payments to the Company using the following payment methods:
8.9.1. With a VISA or MASTERCARD card
8.9.2. Other payment methods provided by the Company's partner payment systems
8.9.3. By transferring money based on an invoice
8.10. Products purchased through the website can be delivered both in Tbilisi and in the regions.
Orders received before 16:00 are delivered throughout Tbilisi by the end of the next day. Orders placed after 16:00 are delivered within 2 business days. Products are delivered to regions within 3 to 5 business days.
In the case of a standard order - for purchases up to 70 GEL, the delivery fee is 7 GEL, for purchases over 70 GEL, delivery is free;
8.11. The Company undertakes to deliver the products to the consumer at the address specified by the consumer when placing the order.
8.12. In case of incomplete contact information, inaccurate address and absence of delivery instructions, the customer is responsible for the delay/failure to deliver the product. In such cases, the order may be delivered to the specified real address a second time, and in case of increased delivery costs, the customer is obliged to reimburse the increased cost.
8.13. The delivery service fee is automatically added to the cart when purchasing products.
8.14. The Company reserves the right to cancel the Customer's order at any time in the event of technical or any other problems, and the amount paid to the Customer will be returned to the account indicated on the website within 3 business days.
9.1. The Company is entitled to unilaterally terminate or restrict the User's right to use the Platform by means of a notification sent by e-mail if it considers that this Agreement has been violated. In this case, the account shall be closed or the use restricted from the moment of delivery of the notification specified in this Article;
9.2. In the event that the Company closes an account or restricts its use for a specific reason, the User is not authorized to create a new account in his or her own name or in the name of another.
9.3. The User has the right to terminate the use of the Company Platform at any time, which does not result in the termination of the confidentiality obligation provided for in this Agreement.
10.1. The Company declares and guarantees that it possesses all licenses, permits, and certificates (if any) and other documentation required by applicable law for the sale of a specific product; when selling the product, it will comply with applicable law and relevant norms of professional ethics; the product complies with the safety and suitability standards specified by Georgian law.
11.1. Please note that by registering on the Website, you agree that you are free to choose whether to use the Website and the Services of the Company and that you do so at your own discretion, discretion and risk. If access to the Website is impossible, delayed or limited or if the Website does not work quickly and properly, there is a high probability that you will not be able to receive the Services and the payment will be unsuccessful. In order to avoid misunderstandings, you are obliged to refrain from using the Website/receiving the Services. In the event that despite the above circumstances, you still continue to use the Website, the Company does not accept responsibility for the consequences and risks involved.
11.2. The Company is not responsible or liable for any problems that the User may encounter due to conditions/reasons beyond the control of the Company, including the navigation program (browser) used by the User on the Internet or any other program used to access the website.
11.3. Great care is taken to ensure that the information provided on this website is error-free. We apologize for any errors or inaccuracies that you may encounter on the website. We will also constantly try to pay attention to the technical functionality of the website, but we cannot guarantee that you will not encounter any errors when using our website, or that the website and the server on which it is located will be free of technical problems.
11.4. The Company shall not be liable for any failure or delay in the delivery of Products when such delays are caused by acts beyond the reasonable control of the Company, such as acts of God/acts of God. In such cases, the order shall be cancelled and the Customer shall be refunded.
11.5. We have taken all reasonable steps to prevent internet fraud and ensure the maximum security of the personal data we receive from you, but the Company cannot be held responsible for the unlikely event that unauthorized persons may access our or third party secure computer servers used by us.
Our website uses an SSL security certificate, so when using the website, make sure that the base address of our website is https://skinum.ge/.
11.6. The Company shall not be liable to you or any person, whether in contract, negligence, tort or otherwise, for any loss or damage arising out of or in any way connected with your or any third party's use of the Service, whether direct or indirect, including, without limitation, damages for loss of business, loss of profits (including loss or non-receipt of anticipated profits), business interruption, or other monetary or material/material loss.
11.7. The Company shall not be liable to you or any person, whether in contract, negligence, tort or otherwise, for any loss or damage arising out of or in any way connected with your use of any link on the Site. The Company is not responsible for the content of any link on the Internet website to which you are redirected from the Site or its services.
11.8. You acknowledge that the Company shall not be liable to you or any third party for any changes, restrictions or termination of access to the Website.
11.9. The Company is responsible to the User for the correctness and timeliness of transactions on the Personal Account in accordance with the Agreement and applicable legislation, as defined in these Terms and Conditions;
11.10. Confidentiality of information about transactions performed on a personal account, except for cases provided for by law;
11.11. The Company is not responsible for any direct or indirect damage incurred in the event of cancellation of a transaction made by the User for any reason (e.g., the amount was deducted from the User but not credited to the Company).
11.12. Violation of the obligations specified in these Terms and Conditions shall entail liability as provided for in these Terms and Conditions and the applicable legislation of Georgia;
11.13. The Parties undertake to compensate each other for any damage (loss) caused by their failure to comply with the Terms in full or in part or improperly complying with them in accordance with the procedure established by law and/or the Terms; however, if the Company is liable to the User for any loss or damage, such liability shall be limited to the amount paid by the User for the relevant goods and services. The Company is not liable for any loss, damage or expense, including direct or indirect loss of income of the User.
The consumer has the right to withdraw from a distance contract and/or an off-site contract within 14 calendar days from the date on which he/she takes possession of the goods or, in the case of a piecemeal order, from the date on which he/she takes possession of the last item. The specified 14-day period is calculated: (1) from the date on which the consumer or a third party designated by him/her (other than the carrier) takes possession of the goods; (2) in the case of a piecemeal order by the consumer - from the date on which the consumer or a third party designated by him/her (other than the carrier) takes possession of the last item; (3) in the case of a contract for the regular (fixed-period) delivery of goods - from the date on which the consumer or a third party designated by him/her (other than the carrier) takes possession of the item for the first time.
In case of returning the product, the consumer is obliged to submit a completed form or other unambiguous evidence that reflects his decision to return the goods. The burden of proving that the right to withdraw from the contract was exercised within the established period lies with the consumer.
If the customer receives the service in full, he loses the right to withdraw from the contract.
The consumer does not have the right to withdraw from the contract if:
The price of the goods or services does not exceed 30 GEL.
The company provided the services stipulated in the contract in full, it began providing the services with the prior consent of the customer, and the customer knew that if the services were fully received, he would lose the right to withdraw from the contract;
The consumer was provided with hermetically sealed goods, the hermeticity of which was broken by the consumer after delivery, and therefore the goods cannot be returned due to health or hygiene standards;
The contract stipulates that the price of the goods or services supplied depends on changes in the financial market that the trader cannot control and that occur within the period established by this Law for exercising the right to withdraw from the contract;
The goods or services supplied are made to the individual order of the consumer or are clearly tailored to his personal needs;
The delivered goods are perishable or have a short shelf life;
The delivered goods, due to their characteristics, were inseparably combined with other goods at the time of delivery;
In accordance with the terms of the contract, the consumer called the trader to provide emergency repair/technical services. This restriction does not apply to additional services provided outside of the specified service within the scope of this visit;
The contract was concluded for the transfer of real estate for non-residential purposes, the transportation of goods, the rental of a vehicle, the organization of meals or services related to recreation, and it indicates a specific date or period for the performance of the contract;
The digital content was delivered to him on a non-volatile medium, the performance of the contract began with the consumer's prior consent, and the consumer knew that he would thereby lose his right to withdraw from the contract;
In case of a desire to return goods within the framework of a distance contract, the consumer is obliged to send a completed form (see form below) to the e-mail: info@skinum.ge, and/or submit or send it to the address: Tbilisi, Beliashvili #106 (former Mioni building), where the following information will be indicated:
A. Merchant name, physical address, email address
B. Order date
C. Order receipt date
D. Username
E. User address
F. User's signature (if the form is filled out on paper)
G. Date of Form Completion Information about the submission of the said form shall be provided to the user immediately, on a durable medium (any tool that ensures long-term storage and unchanged reproduction of information for the time necessary for the use of this information).
Please note:
In case of installment purchases, the bank's policy on exchange/return privileges should be taken into account;
The person who made the purchase should apply directly, bringing along an ID card and any document confirming payment;
The amount will be returned to the bank account of the person/citizen in whose name the purchase was made, unless an additional agreement has been made between the company and the consumer; the consumer will be refunded the exact amount paid at the time of purchase;
Gifts, vouchers, and other items received upon purchase must be returned with the item, otherwise their value will be deducted from the refund amount. The value of gifts will be the current value of the item on the merchant's website.
In the event of the consumer's withdrawal from the contract, he shall not be liable for any costs (including delivery costs), except in the case where the consumer has chosen a delivery service that is more expensive than the standard delivery service offered by the trader or the price of the goods has decreased as a result of a benefit that is not related to determining the nature, characteristics and functioning of the goods. The consumer shall not be liable for the difference arising from the reduction in the price of the goods if the trader has not provided him with full information about the right to withdraw from the contract provided for by this Law.
Consequences of Refusal to Agree to a Contract
In case of withdrawal from the contract, the company will refund the full amount paid by the customer within 14 calendar days from the receipt of the notification of withdrawal from the contract, if the goods purchased by the customer are returned within 7 calendar days from the sending of the notification. If the purchased goods are not returned by the customer, the customer will not be refunded.
The Company is not obligated to refund the Customer any amount paid to compensate for additional costs associated with the Customer choosing a non-standard or more expensive delivery service than the Company's offered delivery service.
The cost of returning the goods is borne by the customer;
In the event of the User's withdrawal from the Agreement, the User has the following rights and is subject to the following obligations:
Return the goods to the Company no later than 7 calendar days after sending the notice of refusal, and the goods must not be damaged;
Pay the costs associated with returning the goods;
Gifts, vouchers, and other items received upon purchase must be returned with the item, otherwise their value will be deducted from the refund amount. The value of gifts will be the current value of the item on the merchant's website.
13.1. The parties are obliged to fulfill their obligations under the Agreement in good faith and in full compliance with the terms of the Agreement and the legislation of Georgia.
13.2. The parties shall be liable for failure to fulfill or improper fulfillment of obligations under the Agreement in accordance with the legislation of Georgia.
13.3. The parties are exempt from liability for full and/or partial non-fulfillment of obligations in the event of circumstances specified by the legislation of Georgia, including force majeure, during which it is impossible to fulfill the obligations provided for in this Agreement.
13.4. "Force Majeure" means circumstances the occurrence, impact of which the Parties were unable to prevent or overcome, namely: floods, earthquakes, explosions, air disasters, fires, accidents, embargoes, wars and hostilities, blockades, strikes, changes in legislation that worsen the legal status and regime of the Parties to this Agreement, and other circumstances.
13.5. The party that refers to the force majeure circumstance is exempted from liability to the extent that it was prevented by the circumstances caused by the force majeure. However, it is not exempted from the performance of other obligations under this Agreement, the performance of which is not prevented by the circumstances caused by the force majeure.
14.1. This Agreement is valid for the period of registration on the Customer's website;
14.2. The Agreement may be terminated unilaterally at any time by one of the parties. In such a case, the parties must settle the score. In the event of exercising the right specified in this clause, the party initiating the termination/termination is not obliged to explain to the other party the motive for its decision.
14.3. Each party may terminate the contract without prejudice to the provisions of this article if the other party breaches its obligations and the relevant party has set a reasonable period of time for the breach to be remedied, and the breaching party has failed to remedy the breach within the specified period.
15.1. This Agreement and its relevant annexes (if any), as well as all non-contractual obligations related to or arising from this Agreement, shall be governed by and construed in accordance with the laws of Georgia. Both parties to the Agreement shall accordingly submit to the jurisdiction of the courts of Georgia.
15.2. Georgia is considered the place of performance of the obligations assumed by the parties under the terms and conditions of the Agreement;
15.3. Any information provided by the Company on the website, personal page, via short text message or e-mail and related to the service shall be considered an integral part of this Agreement and shall be considered together with it.
15.4. If any provision of this Agreement is invalid, regardless of the basis for the invalidity, this shall not result in the invalidity of the entire Agreement. In such case, the remaining provisions of the Agreement shall remain in effect without the invalid provision.
15.5. For the purpose of regulating all issues not regulated by this Agreement, the Parties shall apply the legislation in force in Georgia.
15.6. This Agreement, together with any other agreements/appendices related to it, constitutes the entire and entire agreement with respect to the Website and/or Services and supersedes all prior and contemporaneous communications, understandings, and written or oral representations and warranties with respect to the Website and/or Services.
16.1. The User will be able to receive products purchased through the Company's platform according to the rules of the predetermined delivery service.
16.2. The recipient/deliverer of the purchased product may be:
a) the purchaser (consumer) himself/herself personally;
b) Any other person specified by the user.
16.3. If the Customer does not collect the purchased product personally and wants another person to collect it instead of him, in such a case, the Company must provide the personal data of the recipient, namely, name, surname, address, phone number, so that the Company can correctly identify the recipient and deliver the product.
16.4. The rule described in this paragraph applies only to products purchased by non-cash payment (by card).
16.5. In the event that the Customer purchases a product in installments, the Company shall deliver the purchased product only to the Customer.
17.1. Upon request, the User is obliged to provide the Company with any additional information and also present relevant supporting documents required by the Company or specified by Georgian legislation;
17.2. The User is not authorized to transfer the rights and claims arising from these Terms or to impose obligations on another person without the written consent of the Company;
17.3. By agreement of the parties, the legal address of the Company is considered the place of performance of these terms and conditions;
17.4. In cases not provided for in the Terms, the parties shall be guided by the relevant regulatory norms established by law and/or additionally agreed terms;